Copy of Return and Exchange Guide

  • Returns and Exchanges Guide

    Shopping Cart

  • We take every precaution to ensure the quality of our products, but in the unlikely event that a product has an initial defect, we will exchange it for a good product. If the product is the wrong size or does not match your expectations, we will also accept returns or exchanges according to your wishes and circumstances.

    *However, please note that we cannot accept returns or exchanges for the products listed here .

    *We cannot offer exchanges for different products. If you wish to exchange an item, please return it and purchase a new one.

  • Return and exchange procedures

    • What you need to prepare

      • Return Registration Number

        The number written in the middle of the enclosed delivery note

      • Returns and Exchange Form

        Please access the page by opening this web page or by scanning the QR code at the top of the delivery slip.

    • please note

      The following products cannot be returned or exchanged.

    • Products that have been used by customers

      Products that have been delivered more than 10 days ago

      Products that have been damaged or scratched while in the customer's possession

      Products that have smells of tobacco, perfume, detergent, etc.

      Products that have been washed or sent to the dry cleaners

      In the case of malicious orders such as lack of desire to purchase

      If the product tag is missing

      Hygienic products such as socks and earrings

      Outlet/Sale Items

  • Refund process

    Depending on your payment method, refunds will be made in one of three ways: A to C.
    Please note that it will take approximately 2 to 3 weeks for the refund to be completed.

    • A

    • Credit card

      Easy payment

      PayPay payment

    • ▼

      Refund via your card company or website

    • B

    • Rakuten convenience store payment

      Rakuten Bank Transfer

    • ▼

      Refund via Rakuten

    • C

    • Payments other than the above

    • ▼

      Refunds will be made to the account you entered on the return/exchange form.