Frequently asked questions

We are very sorry. In order to prevent any trouble, we do not offer repair services. Thank you for your understanding.

For ONE PEACE ONLINE products, the sizes are listed in the "Size Details" section, based on our own measurement method, in accordance with the size guide .

*There may be an error of 1 to 2 cm depending on the product.

We also accept orders over the phone. In that case, the only payment method is cash on delivery, and a cash on delivery fee of 330 yen (tax included) will be added to the product price.

TEL : 0120-990-577

Weekdays : 10:00 - 12:30 / 13:30 - 16:00

We are currently not accepting reservations.

If the payment methods are different, we cannot ship the items together. If you wish to ship the items together, please cancel your order and place it again.

Once we have sent you an order completion email, we will no longer be able to accept any changes to your order as we have already begun preparations for shipping.
Please note that we cannot change points or coupons.

Yes, please fill in the receipt request (recipient name and notes) in the comments section when placing your order.

*If the recipient and notes are not specified, we will write the name of the person placing the order in the recipient field and write "item price" in the notes field.

Your card cannot be used due to various errors.

It is possible that the card has been suspended for some reason, the PIN or membership number is incorrect, the limit has been exceeded, the card has been stolen or invalidated due to an accident, or the number of payments specified is not supported by our store. We apologize for the inconvenience, but please check with your card company.

Orders placed by our designated time will be shipped on the same day. (Until 12:00 on weekdays, 10:00 on weekends and holidays)

After the product has been shipped, we will send you an email with the tracking number, so please check there.

If the product you ordered exceeds the standard size for mail delivery, we will automatically change the delivery method to courier delivery.

* For example, if the packaging thickness exceeds 1.5 cm or if the product is fragile.

In addition, if your payment method is cash on delivery, we will change it to delivery by courier.

• Is the name of the account holder the same as the person who placed the order? If the name of the account holder or the amount of the transfer is different, the payment may not have been confirmed. We apologize for the inconvenience, but please contact us here .

• If you purchase a regular product and a pre-order product at the same time, they will be shipped together, so the regular product will not be shipped until the pre-order product arrives.

Yes, that is possible. If you specify the delivery address as your preferred office, the item will be delivered to the office.